Terms & Conditions
These Terms & Conditions govern the supply of services by Mustard Software Ltd, a company registered in England and Wales (Company No. 09966771, VAT No. GB350718017), registered office: 50 Carlton Road, Newark, NG24 4HE.
1. Our Services
We provide bespoke software development, hosting, monitoring, alerting and related support services on a subscription basis. Services may include:
- Custom software applications
- Cloud hosting and database management
- Monitoring and alerting systems (e.g. temperature, connectivity, equipment)
- Hardware supply and configuration where applicable
- Ongoing updates, maintenance and support
All services are tailored to the specific requirements agreed with you.
2. Subscription & Payment
- Services are supplied on a monthly subscription basis unless otherwise agreed in writing.
- Subscriptions are payable monthly in advance.
- Invoices must be paid within 14 days unless otherwise agreed.
- We reserve the right to suspend services for non-payment.
Pricing may be reviewed annually. We will provide reasonable notice of any changes.
3. Cancellation
Unless otherwise agreed, subscriptions are monthly and may be cancelled at any time with 30 days’ notice.
Upon cancellation:
- Access to hosted systems may be removed after the notice period.
- Data export can be provided upon request.
- Hardware supplied as part of a subscription may need to be returned.
4. Bespoke Development
Where we develop custom software:
- The scope will be agreed before development begins.
- Minor refinements are expected as part of the iterative process.
- Significant changes outside agreed scope may incur additional charges.
5. Hosting & Availability
We host systems using reputable UK/EU cloud infrastructure providers. While we aim for high availability, uninterrupted service cannot be guaranteed.
Planned maintenance will be carried out with minimal disruption wherever possible.
6. Monitoring & Alerts
Monitoring services provide early warning alerts based on configured thresholds. Alerts are designed to reduce risk, not eliminate it entirely.
It remains the customer’s responsibility to:
- Maintain appropriate insurance
- Act promptly on alerts received
- Ensure devices are powered and connected
7. Hardware
Where hardware is supplied:
- Equipment remains our property if provided as part of a managed subscription.
- Customers must not tamper with or modify hardware without permission.
- Damage caused by misuse may be chargeable.
8. Data & Security
We take reasonable technical and organisational measures to protect your data. You retain ownership of your business data.
We process data in accordance with UK GDPR and our Privacy Policy.
9. Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the fees paid in the previous 12 months.
- We are not liable for indirect or consequential losses, including loss of profit or business interruption.
Nothing in these terms limits liability for death, personal injury, or fraud.
10. Intellectual Property
Unless otherwise agreed:
- We retain ownership of underlying frameworks, systems and reusable components.
- You are granted a licence to use the software for your business while your subscription remains active.
11. General
- These terms are governed by the laws of England and Wales.
- Any disputes shall be subject to the jurisdiction of the English courts.
- If any clause is found unenforceable, the remainder remains valid.
Last updated: 01 March 2026