← Back to case studies
Catertherm
Order Management System
About Catertherm
Catertherm source and distribute new and innovative equipment to the catering and hospitality industry. We strive to introduce exciting products to the market, such as our, combined hot and cold food display plates, under-counter invisible induction warmer, premium design heat lamps and ice cream roll machines.
We have offices and a workshop in the UK but our reach is global. Our customers span the entire world and we have dedicated territories including the UK, Ireland and the Middle East.
Our products add theatre to your venue and give you a key differentiator to your competition. You can influence customers at point of sale using the transparent screen fridge, add theatre cooking to your offer with the teppanyaki ice cream table or display a wider product range using the hot and cold combined food display plate.
At Catertherm we like to have a consultive approach to ensure we can provide maximum value to the end user. We can give expert advice on what equipment will work best in a food service environment. We also like to engage with all stakeholders to thoroughly understand needs and desires to anticipate changing demands and trends. This keeps us and our customers at the forefront of the developing catering industry.
We have offices and a workshop in the UK but our reach is global. Our customers span the entire world and we have dedicated territories including the UK, Ireland and the Middle East.
Our products add theatre to your venue and give you a key differentiator to your competition. You can influence customers at point of sale using the transparent screen fridge, add theatre cooking to your offer with the teppanyaki ice cream table or display a wider product range using the hot and cold combined food display plate.
At Catertherm we like to have a consultive approach to ensure we can provide maximum value to the end user. We can give expert advice on what equipment will work best in a food service environment. We also like to engage with all stakeholders to thoroughly understand needs and desires to anticipate changing demands and trends. This keeps us and our customers at the forefront of the developing catering industry.
Order management from enquiry to despatch with automated warranty claims.
ManufacturingCateringHospitalityDistributionInternational
734+
Orders Processed
293+
Customers Managed
75%
Warranty Claims Handled Automatically
3247+
Serial Numbers Allocated
The problem
Catertherm was a new business and knew that processing orders using spreadsheets was not the way to go
What we did
- Designed a web app to record all orders
- Built dashboards for delivery dates approaching
- Implemented a warranty claims system that customers could access
- Integrated with Xero accounts
The solution
A secure web app with dashboards, customer app, and PDF/email reports.
Client feedback
“Barry has been working with our sister company since 2007. He was the natural choice when we launched Catertherm to enter the hospitality sector. Barry is quick to add new features and responds quickly to any issues you encounter.”
Tom Cobb — Managing Director
Gallery
Hot and Cold Plate | Catertherm
Keep your food Hot or Cold with our Hot and Cold Display Plate. Control the plate anywhere between -5°C and +140°C. Available with toughened glass, stainless steel or Dekton top.
Cold Plate | Catertherm
Keep your food Cold with our Cold Display Plate or Frost Top. Control the plate anywhere between ambient or -5°C. Available with toughened glass, stainless steel or Dekton top.
Hot Plate | Catertherm
Keep your food Hot with our Hot Display Plate. Control the plate anywhere between ambient and +140°C. Available with toughened glass, stainless steel or Dekton top.
Contact Mustard Software
Tell us a little about you and we’ll get back to you. Or book a meeting instantly.